Refund policy

Last updated: October 4, 2026

Northdraw (northdraw.com) is operated by FBA Ventures LLC, a Wyoming limited liability company. If something isn't right with your order, here is exactly how returns work.

1. 30-day return window

You may return most items within 30 days of the delivery date shown in your tracking information.

To be eligible for a return, the item must be:

• complete, with all its parts and accessories (sight, rest, stabilizer, peep, sling, quiver, arrows, tools, instructions) in its original packaging;
• free of damage, modifications or wear beyond light test shooting, and never dry-fired (released without an arrow);
• accompanied by your order number.

Arrows that have been shot and broadheads that have been used for hunting cannot be returned, for safety reasons, unless they arrived damaged or defective (see section 6).

2. How to start a return

1. Email us at contact@northdraw.com within 30 days of delivery with your order number and the reason for the return.
2. We reply with the return address and packing instructions. Please do not send anything back without contacting us first. Packages sent without instructions may not be accepted.
3. Ship the item back within 7 days of receiving our instructions.

Returns go to our U.S. returns center, only after we confirm your return and send you a return reference:

Northdraw Returns, c/o Red Stag Fulfillment 5656 John Cannon Dr Salt Lake City, UT 84116 United States

Please write your order number and return reference clearly on the package.

3. Return shipping costs

• Change of mind (you no longer want the item or changed your mind about the model): return shipping is paid by you. Use a tracked service and pack the bow in its original box with all the protective material. We cannot refund an item we never receive, or one damaged because it was packed loosely.
• Our mistake (item damaged on arrival, defective, or not what you ordered): we cover the return shipping (see section 6).

There is no restocking fee.

4. Refunds

Once your return arrives, we inspect it and email you the result. Approved refunds are issued within 10 days of receiving and inspecting the item, to your original payment method. Your bank or card issuer may take a few additional business days to post the credit.

Your refund covers the price you paid for the item. Shipping to you is free, so there is no shipping charge to deduct.

If a returned item is incomplete, damaged, or shows use, we will contact you. We may offer a partial refund that reflects the missing or damaged parts, or send the item back to you at your expense.

5. Items that cannot be returned

Shot arrows, used broadheads, and any bow that has been dry-fired, modified, or repaired by a third party cannot be returned, unless they arrived damaged or defective.

6. Damaged, defective, or wrong items

Please open your package and check the bow, cams, limbs, string and accessories as soon as it arrives, before shooting.

If your order arrives damaged, defective, or is not what you ordered:

• email us within 48 hours of delivery at contact@northdraw.com with your order number and clear photos of the box (outside and inside) and of the damaged parts;
• please keep all the packaging until the issue is resolved, as the carrier may ask to see it;
• we will send a replacement part, a replacement item or issue a full refund, your choice, subject to availability. We pay for any return shipping in these cases and send you a prepaid label when a return is needed.

7. Exchanges

Draw length or hand exchange is free within 30 days: if the draw length or the hand (right or left) doesn't fit you, email us and we will send the right module or exchange the bow, at our cost, as long as the bow meets the conditions in section 1. For any other change, return the item following this policy and place a new order.

8. Order cancellations

You can cancel your order free of charge until it ships: email us as soon as possible. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.

9. Warranty

We do not offer a separate written warranty. Damaged, defective, or wrong items are handled under section 6. Nothing in this policy limits any rights you may have under applicable law.

10. Contact

FBA Ventures LLC (Northdraw) 5830 E 2nd St, Ste 7000 #35769, Casper, WY 82609, United States Email: contact@northdraw.com Phone: +1 (818) 659-2999